Frequently Asked Questions
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at email@example.com
Q. How can I see where my order is at the moment?
A. Wheels Need provides you with an excellent opportunity to track your order by simply indicating your tracking number. As soon as you get the number after a shipment confirmation, fill it in on our Track my Order page Wheels Need Track Your Order and click on Track button. As simple as ABC: you will immediately see where your package is at the moment and which stages your delivery has already gone through.
Q. What is your return policy?
- Return the new, unopened items to us within 14 days of delivery.
- Simply contact our support team at firstname.lastname@example.org if you have any questions regarding your return.
- For any product valued over $75 you should consider using a trackable shipping service or purchasing shipping insurance.
- Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
- Please be considerate when placing your order to choose the correct size, color, ect. of your product to avoid any returns for exchanges.
304 S. Jones Blvd
#4178, Las Vegas
Terms & Conditions:
- We encourage customers to carefully read our Returns Policy and to please make sure all the items are eligible for return to avoid disappointment.
- We only provide store credit for items purchased with a discount or discount code of 25% or more, from our full retail price.
- Refunds or store credit will be issued within 30 days from the date we receive your return at our return address (listed above).
- You have 14 days from the date your receive your order to initiate and return your item(s) for a refund or store credit. Any returns not made within this window will be rejected.
- We provide a refund to your original payment method for all full-priced items.
- Exchanges are provided through store credit for eligible items only.
- We do not provide a return label or pay for returns shipping.
- Items must be in their brand-new, unused condition and original packaging to be eligible for a refund.
- Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.
- All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and store credit issued by Wheels need cannot be exchanged or refunded.
- All shipping charges and governmental taxes are non-refundable.
- Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.
- The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.
- If you have any questions at all regarding our Returns Policy please reach out directly to us at email@example.com and one of our customer support specialists will help within 1 business day.
Q. What methods of payment do you accept?
A. We securely accept all major credit cards.
Q. What is your return address?
A. Wheels Need, 304 S. Jones Blvd
#4178, Las Vegas
Q. When will I get my order?
A. Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days. Please consider any holidays that might impact delivery times.
Q. How do I cancel my order?
A. Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at firstname.lastname@example.org if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.
Q. How do I know that my order is confirmed?
A. Immediately after placing your order you should receive an email notification at the email you entered during the checkout process. Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.
Q. How do I place an order?
A. Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Add to Cart".
You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.
Q. Do I have to have an account to place an order?
A. No, accounts are totally optional.
Q. Do you have accounts on social media?
A. Yes. As our company initially started on social media, we strongly believe that it is still our main channel to communicate with our dear customers. Thus, we have accounts on almost all popular social media platform, such as Facebook, Twitter, Instagram, Pinterest, and YouTube. Follow us to stay updated and always be the first to get to know about our special offers!
Q. What can I do in my account on Wheels Need?
A. Having a personal account on Wheels Need is truly crucial to make any purchases in our online store. For your best convenience, you can add your shipment information and payment details to save time on shopping at Wheels Need. Moreover, you can look through the products you’ve recently viewed so that you always remember what you liked at our store.
Q. Where does Wheels Need ship?
A. We provide free worldwide shipping to over 200 countries & regions.
Q. What if I need to modify the contents of my order?
A. If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.